5 Service System

SERVICE SYSTEM-01

Customer Service

– Customer service team with over 300 pre-sales and after-sales, 80% of which have obtained the national beauty qualification.

– Standardized pre-sales, after-sales, customer operation and maintainance system, more than 30 evaluation indexes, ensuring the best and most professional services are provided.


SERVICE SYSTEM-02

VI Service

– Professional design team, with more than 300 designers, has won the “Red Dot Design Awards”, which is also known as “the Oscar of Design”.

– Providing unique and distinctive visual design specifically for each brand in order to build brand awareness immediately.


SERVICE SYSTEM-03

Technology Service

– Self-developed social media tracking system with real-time marketing feedbacks, such as exposure,user comments, and keywords forwarding, provides newest direction for marketing optimization, and achieve precise marketing.

– Established full life cycle management system for over 40 million members.


SERVICE SYSTEM-04

Logistics Service

15 years of warehouse & logistics operation experience with 14 domestic warehouses and 6 bonded warehouses located in Shanghai, Hangzhou, Zhengzhou, Changsha, Ningbo and Hong Kong.

– Established intelligent picking system to keep error rate within 0.005%.

– Intelligent sub-warehousing system helps same-city order to deliver within 8-hour .


SERVICE SYSTEM-05

R&D Service

– R&D teams locate in Shanghai and Changsha respectively with more than 100 personnels. The team has self-developed many skin care product formulation and has won more than 300 national patents.

– With the familiarility of Chinese industry regulations & standards, quality testing and R&D standards, the team has participated in the formulation of more than 10 cosmetics industry standards in China, which would help overseas brands understand the laws and regulations in Chinese market quickly.